554 One Stop Flexible Cystoscopy; Impact of COVID-19

Abstract Introduction Due to the COVID-19, there has been a decrease in patient access flexible cystoscopy within urology and an increase telemedicine assist with contact care. It is pertinent consider impact of pandemic on experience, satisfaction, awareness services alongside clinical delays. Aim The aim was assess degree satisfaction across East Kent University Hospital Trust illicit prevalence education cohort. secondary report distribution referral time as well timings CT/USS scans Method A retrospective analysis hospital appointments from March-October 2020 telephone surveying population conducted. 14-question survey created patient-reported outcomes experiences. Results 539 took place 2020. From these, 44.4% were done after cystoscopy, rather than before (16.40%). 76% times under 14 days. Patient remained high, 60% 27% reported feeling very satisfied satisfied, respectively, service. However, 47.1% cohort did not completely understand plan discharge. Conclusions While experience appears have positive despite COVID-19 pandemic, significant investigation education. There need implications delayed imaging methods improve care information QIPs are underway address issues raised.